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Posts Tagged ‘Air New Zealand

CUSTOMER SERVICE

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Been in the South Island this week doing ‘Gods work’. On Tuesday night flew from Christchurch to Queenstown on the late fight due to arrive at 2030. Was in the Kori lounge at ChCh when my phone rang. It was the receptionist at Scenic Hotel and Suites at Q’town asking when I planned on arriving. Told her that I was still on the ground in ChCh and probably would be at the hotel around 2100. She then said that their restaurant closed at 2100 but if I would like to give her my order they would have it in a hot cart ready and waiting in my room when I arrived. And so it was, beautifully prepared along with a complementary drink voucher. Now that’s ‘service’ that I haven’t experienced anywhere else in NZL. Q’town is doing it tough but clearly some establishments have risen to the challenge and all kudos to them. As an aside and I was talking to senior police officer the next day. He said that prior to Covid every night in Q’town was ‘Party Night’ … now its just Friday and Saturday nights and that most other nights Q’town was quiet (from a policing perspective). He also said their biggest concern was drugs and the problem was growing exponentially.

And while talking about customer service kudos too to Air NZ acknowledging they’ve taken a bit of stick in the last week or so. Last week I got an e-mail from Air NZ advising that because of the disruptions to service as a result of Covid they were extending my Kori Club by another year gratis … a $465 bonus. Well done Air NZ

It would probably be churlish of me to put the boot into the Member for Tijuana over his various claims for preferential treatment so I won’t except to say that his sense of entitlement rivals that of the Material Girl and does nothing for the Green Party brand. Key acted decisively with Gilmore … I guess the Greens don’t do decisive.

Back home now until next week when we’re taking a break in the South Island through until the end of the month. Expect limited blogging.

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Written by The Veteran

February 25, 2021 at 1:36 pm

Posted in New Zealand

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BIG KUDOS TO AIR NEW ZEALAND

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7.00 am and the Veteran and Mrs Veteran rocked up to the Air NZ check-in counter at Auckland Airport for our flight to Samoa.   Actually Mrs Veteran rocked up alone; I said for her to go ahead and check-in while I drove the car to the long-term car-park.    15 minutes later I returned to find a very despondent Mrs V … “what’s up” I said … “We’re not going anywhere” she said … “our passports have been rejected because they’re due to expire within six months of our visit”.

Our (my) fault.   I had booked on line and it had never occurred to me that a current passport due to expire four months after our visit would not be acceptable.

So I approached an Air NZ agent and explained the problem.    His initial response was ‘Yes, we do have a problem …. what you need is a special waiver dispensation from the Samoan High Commission in Wellington”.    Actually the word we gave me some small encouragement.   “So, what are ‘we’ to do” … I said.     The Air NZ human said “Give me your passports, stay where you are and I’ll talk to my supervisor”.

Saw him talk to another gentleman who then pulled out his cell phone.   Transpired he had the private number of a contact in the SHC.    He woke him up (7.00 am on a Saturday morning) and proceeded to get us the necessary waiver.     Back came the Air NZ check-in agent with a big smile on his face and handed us back our passports along with our boarding passes and said “All sorted, off you go, have a great holiday and I’ll look after your bags”.

We travel the world a bit.   I can’t think of any other jurisdiction where this would have happened … the meme would have been ‘your problem not ours, OTY to sort’.

Air New Zealand is riding tops in my estimation right new.  

Written by The Veteran

March 26, 2019 at 2:15 am

Posted in New Zealand

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PRICELESS

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Readers know my views on Air NZ’s aircraft safety videos … they have totally lost the plot.

So it was bloody refreshing flying back home last night to receive a ‘live’ briefing from the ‘trolley dolly’ who concluded her spiel by saying … “and for those of you who didn’t bother listening to me can I say … good luck”.

Priceless.

Written by The Veteran

December 13, 2018 at 3:30 am

Posted in New Zealand

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THE HORRIBLE REALISATION THAT PERHAPS I’M A BORING OLD FART

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Readers of my blog will know that for whatever reason I continue to rack up the air miles which may have been fun fifty years ago but right now is a chore.

So I have to report that the latest Air NZ safety video where the whole bloody thing is in the form of Hip-Hop leaves me decidedly cold.

More concerning is the realisation that my reaction might be a sign that I’m becoming/become a boring old fart mitigated only by the fact that looking at the faces of my fellow passengers their reactions varied from the amazed to the incredulous.

Written by The Veteran

November 16, 2018 at 6:26 pm

Posted in New Zealand

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TWYFORD BEING A(NOTHER) DICK JONES

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Fresh on the back of another weak performance in the House where he was skewered by Judith Collins and forced to admit the only Kiwibuild houses we are likely to see in the next little while are those the government intends purchasing from private developers.

That translates to a net increase of housing over and above that planned and built by private enterprise as zip, zero, nothing.

Campaign rhetoric doesn’t easily translate into results.    Twyford is increasingly looking like a possum caught in the headlights and wondering what to do next.

So, what did he do … well to divert attention from his failings in housing he put his Minister of Transport hat on and joined Shane Jones in taking pot shots at Air New Zealand for doing what it is mandated by the Companies Act to do.

Look Phil … you are the Minister.   The answers within your governments gift.   Buy back Air New Zealand (as you did KiwiRail) and turn it into an SOE.    Then and in accordance with the public policy imperative you can direct it to fly into where-ever, what-ever number of times per day/week and all will be well perhaps … or not.     All you need to do is to convince your Finance Minister to stump up with the several billions of dollars needed to purchase the company and accept a reduced dividend.

I wish you well (cough); the balls in your (and Shane’s) court and not with Air New Zealand.

Written by The Veteran

March 23, 2018 at 10:44 pm

Posted in New Zealand

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